Artificial Intelligence (AI) Usage Policy

Introduction

This document explains how Cris & Cris uses Artificial Intelligence (AI) technologies and informs users about the automated systems adopted in accordance with Regulation (EU) 2024/1689 (AI Act), Regulation (EU) 2016/679 (GDPR), and applicable data protection laws.

How We Use Artificial Intelligence

Cris & Cris may use Artificial Intelligence technologies to:

  • provide customer assistance through AI-powered chatbots or virtual assistants;
  • answer user inquiries;
  • collect and organize contact requests;
  • assist in the preparation of quotations and commercial proposals;
  • automate certain administrative and operational tasks;
  • improve the quality, efficiency, and response time of our services.

Interacting with Our AI Chatbot

When you communicate with our chatbot or virtual assistant, you may be interacting, wholly or partially, with an Artificial Intelligence system.

The information provided by the AI is intended solely to assist users and facilitate communication. It should not be considered legal, financial, tax, or professional advice unless explicitly stated otherwise.

Personal Data Processed

When using our AI-powered services, we may process personal data voluntarily provided by you, including:

  • first and last name;
  • email address;
  • telephone number;
  • company name;
  • the content of messages, requests, or inquiries;
  • any additional information required to prepare quotations or provide the requested services.

We kindly ask users not to provide sensitive or special categories of personal data (such as health information, religious beliefs, criminal records, or similar confidential information) unless specifically requested and strictly necessary.

CRM and Automated Processing

Information submitted through our website or AI systems may be transferred to our Customer Relationship Management (CRM) platform in order to:

  • manage contact requests;
  • organize customer communications;
  • prepare quotations;
  • send requested information or commercial communications;
  • automate certain internal business processes.

These AI-powered tools are designed to support our staff and operational activities. They do not make decisions producing legal effects or similarly significant effects on individuals without appropriate human oversight.

Human Oversight

Artificial Intelligence systems used by Cris & Cris are always subject to human supervision.

Authorized personnel may:

  • review AI-generated responses or documents;
  • correct inaccurate information;
  • modify or stop automated processes;
  • intervene whenever necessary in the management of customer requests or communications.

Accuracy of AI Responses

Although we take reasonable measures to ensure the reliability of our AI systems, Artificial Intelligence technologies may occasionally generate incomplete, inaccurate, or incorrect information.

For this reason, AI-generated responses should be considered supportive information and may be reviewed or validated by our staff whenever appropriate.

Data Security

Cris & Cris implements appropriate technical and organizational measures to ensure:

  • confidentiality of personal data;
  • protection against unauthorized access;
  • secure operation of information systems;
  • data minimization principles;
  • continuous human supervision of automated processes.

Your Rights

Users retain all rights granted under the General Data Protection Regulation (GDPR), including the right to:

  • obtain information regarding the processing of their personal data;
  • request access, correction, or deletion of their data;
  • request restriction of processing or object where legally applicable;
  • request human intervention if they believe that an automated process has affected the handling of their request.

For any questions regarding our use of Artificial Intelligence or the processing of personal data, please contact the Data Controller using the contact details provided in our Privacy Policy.

Updates

This Artificial Intelligence Usage Policy may be updated from time to time to reflect legal, technological, or organizational developments.

Any updates will be published on this page and will become effective from the date of publication.